Refund & Subscription Policy
Last Updated: June 26, 2026
This Refund & Subscription Policy explains the subscription plans, billing, cancellation, and refund terms for the GetFit mobile application operated by KeyZen.
1. Subscription Plans
GetFit offers the following subscription tiers:
| Plan |
Price |
Billing Cycle |
Features |
| Free |
$0 |
N/A |
Basic food logging, step tracking, BMI calculator, calories calculator, weekly workout plan |
| Kyro Pro |
$9.99/month or $107.99/year |
Monthly or Yearly |
All Free features + Balance Meal Meter + AI Diet Plans |
| Kyro Pro+ |
$12.99/month or $107.99/year |
Monthly or Yearly |
All Pro features + AI Trainer chatbot + Priority Support + Advanced Analytics + Custom Workout Plans |
Yearly plans offer savings compared to monthly billing (approximately 10% on Kyro Pro and 31% on Kyro Pro+). Prices shown are in USD; the exact localized price is displayed by the App Store at the point of purchase and may vary by region.
2. Subscription Purchase
2.1 iOS (Apple App Store)
- Subscriptions are auto-renewable and processed through Apple In-App Purchase
- Payment is charged to your Apple ID account at confirmation of purchase
- Prices may vary by region based on Apple's pricing tiers; the localized price is shown before you confirm
- Apple's standard in-app purchase terms apply
3. Subscription Activation
- Your subscription becomes active immediately after successful payment verification
- Server-side verification ensures payment integrity before granting access
- You will receive an in-app confirmation of your subscription status
4. Subscription Duration & Billing
- Monthly subscriptions are billed every 1 month
- Yearly subscriptions are billed every 12 months
- Subscriptions are auto-renewable: they renew automatically at the end of each billing period unless cancelled
- If you cancel or the subscription otherwise ends, your account reverts to the Free plan; you retain access to your data but lose premium features
5. Subscription Renewal
- GetFit subscriptions automatically renew at the displayed price unless auto-renew is turned off at least 24 hours before the end of the current period
- Your Apple ID account is charged for renewal within 24 hours prior to the end of the current period
- You can turn off auto-renew or cancel at any time in your device's subscription settings (see Section 6)
6. Cancellation
6.1 iOS Subscriptions
If you purchased through the Apple App Store:
- Open your device Settings
- Tap your Apple ID at the top
- Tap Subscriptions
- Find GetFit and tap Cancel Subscription
- Follow the on-screen instructions
Alternatively, you can manage subscriptions at https://apps.apple.com/account/subscriptions.
6.2 Effect of Cancellation/Expiry
- You will continue to have access to premium features until the end of your paid subscription period
- After expiry, your account will revert to the Free plan
- Your data (food logs, AI memories, chat history, etc.) will not be deleted when your subscription expires or is cancelled
- You can re-subscribe at any time to regain premium access
7. Refund Policy
7.1 iOS Refunds
- All iOS purchases are handled by Apple
- Refund requests must be submitted directly to Apple:
- KeyZen cannot process refunds for iOS purchases, as Apple controls all payment processing
- Apple's refund policy applies
7.2 Android Refunds (Razorpay)
- Within 48 hours of purchase: You may request a full refund by contacting us at support@getfitapi.com with your order details
- After 48 hours: Refunds are evaluated on a case-by-case basis at our discretion
- Refunds are NOT available for:
- Subscriptions that have been substantially used (e.g., significant usage of AI features)
- Subscriptions cancelled after the refund window
- Users who violated our Terms & Conditions
- Approved refunds will be processed within 7-10 business days to your original payment method
7.3 Technical Issues
If you experience technical issues that prevent you from using paid features, please contact support@getfitapi.com with:
- Your account email or phone number
- Description of the issue
- Screenshots or error messages (if applicable)
We will either resolve the technical issue or consider a refund on a case-by-case basis.
8. Plan Changes
8.1 Upgrading
- You can upgrade from Free to Pro, or from Pro to Pro+ at any time
- Upgrades take effect immediately upon successful payment
- We do not currently offer pro-rated upgrades (you pay the full price of the new plan)
8.2 Downgrading
- To downgrade, simply let your current subscription expire
- Your account will revert to the lower tier (or Free) after the current period ends
- No partial refunds are offered for unused subscription time when downgrading
9. Price Changes
- We reserve the right to change subscription prices at any time
- Existing subscribers will be notified of price changes at least 30 days in advance
- Price changes will not affect your current active subscription period
- New prices will apply upon your next purchase or renewal
10. Free Plan
- The Free plan is available at no cost and does not require payment information
- Free plan features may change at our discretion
- We reserve the right to modify the features available in the Free plan
11. Contact
For subscription or refund inquiries:
This Refund & Subscription Policy is effective as of June 26, 2026.